Terms & Conditions

Effective: December 28, 2019


This Use Agreement is concluded between the Taxilio Network and any person who is a User of the Services offered by the Taxilio Network.

Taxilio Network is part of taxilio.com and other Network applications. All of this will provide, through electronic communications networks, services with the aim of riding-sahare - a technology that links the passengers to the drivers and helps them to travel more efficiently around the cities ("Services").

These provisions set forth the Terms and Conditions that govern our relationship with Users and in which we provide our Services.

By registering you agree to abide by the Usage Agreement for the duration of the use of the Services offered by this site, thus becoming the User of the Taxilio community. This Use Agreement is the value of a contract concluded between Taxilio and the User, with all legal consequences arising therefrom. If you do not wish to fully accept this Agreement, do not access or use our services in any way. If you wish to terminate this Agreement, you may at any time close your account and not access or use our services. Registration and use of services implies the full acceptance of these Terms and Conditions by the User.

Taxilio may notify Users strictly of information regarding the use and operation of the account through emailed communications (for example, if you receive a new message). Users can opt-out of receiving this information at any time by following the unsubscribe options in the bottom of each email.

Upon signing up, the User assumes that the data provided is real and, if not, he or she is subject to legal provisions on identity theft.

Because we want to offer our users a safe service, in situations where we face a case of identity theft, we will work closely with the state's competent bodies and we will support any kind of investigations, inquiries or research they carry out. In this respect, we can provide information to the Prosecutor's Offices, the Police, the courts and other competent bodies of the state, on the basis and within the limits of the legal provisions and as a result of expressly formulated requests.

We do not encourage in any way, and we try to prevent such behavior that completely violates accepted rules within the taxilio.com community. For more details, please see Taxilio's Online Policies for Online Conduct.


We reserve the right to modify this Agreement, the Privacy Policy or the Cookie Policy at any time, as well as the layout, options or features of the site. Any substantial changes will be placed on the site or will be announced by email, according to our decision. If you continue to use our Services after publishing or sending an announcement of changes to them, you agree to the changes made.


The Site Administrator reserves the right to modify at any time any of the provisions of the Terms and Conditions, the Privacy Policy, the Cookie Policy or the Terms of Use in its entirety, without prior notice and without being obliged to perform any other formality towards the Users.


Users expressly accept that the mere use or access to the Services or any of their components implies the full and unconditional acceptance of the modifications or changes made. In any situation where any of the Users has objections or reservations to any of the provisions of the General Terms and Conditions, that User has the obligation to terminate immediately the use of the Services or any of its components.


If any provision in the Terms and Conditions, the Privacy Policy, or the Cookie Policy will be declared null, unlawful or unenforceable, that provision will be terminated and replaced by another appropriate provision, such that the Terms and Conditions, the Privacy Policy, or the Policy of Cookies to further produce the legal effects initially envisaged. Nullity of this provision will not affect the validity of the other terms of the Terms and Conditions, the Privacy Policy, or the Cookie Policy, which remain in force and continue to produce its effects.



Users offer, upon enrollment, a series of personal data such as but not limited to name, surname, e-mail address, etc. They must be current, clear and complete. You will be warned that you need to update this data whenever changes occur. If the information provided by you proves to be false, incomplete or outdated, we reserve the right to terminate this Agreement and prohibit your access to the Services.

All sensitive data you provide to us in creating your account and / or subsequently editing your profile and private messages are confidential and will not be disclosed to any third party except in the cases in which the law compels us. For details on how to process your personal data, please access the Privacy Policy here.

Upon signing up, we will request enough information to indicate that you are at least 18 years old. By becoming a User, you represent and warrant that you are at least 18 years of age and that you fully understand and accept the terms of use of the services offered by the Taxilio team. However, we can not guarantee that each User falls within the age limit. We do not take responsibility for the use of the site by minor individuals who have violated this Agreement.


In the enrollment form you will be asked to choose an account name. We have the right to refuse any account name that:

can create confusion;

may offend a person, entity or group in any way

can be interpreted as obscene;

contains the email address, phone number.


You may cancel your account at any time and for any reason, and in turn we have the right to forbid you access at any time and for any reason without prior notice.

Your account is personalized and secured by an activation link and password. The activation link will be sent to you after signing up to the email address you have filled in the enrollment form, so it is important to provide a valid and real email address.

You do not have to tell anyone the activation link, password, or allow another user to access your account. Also, by this Agreement, you undertake not to surrender or sell access to the site through your account.

You are solely responsible for account and password security, as well as for any activities carried out on your site through your account. If you no longer trust the security of your account, it is best to change your password and let us know at e-mailwebmaster@Taxilio.com.

Each User will have one account on the site. If we find that you have multiple accounts at the same time, we reserve the right to cancel them and even to ban your access to the site.

In order to ensure the security and quality of our services, we reserve the right to archive the accounts of Users who have not used our services anymore.


5.1. Becoming a User, you agree that:

Observe all applicable laws, including without limitation, privacy laws, intellectual property laws, tax laws;

Provide accurate information that you keep up to date;

The data provided is real and will belong to you; Do not create a false identity, misrepresent your identity, create a membership profile for anyone other than you (a real person) do not use or attempt to use another User's account;

You are solely responsible for the content of the information entered on the Site or transmitted to other Users;

You will not enter the Site, You will not transmit any material and / or obscene, offensive, aggressive, discriminatory, defamatory, threatening, profane, illegal, sexual, or other material and / or material to and / or messages that violate in any way the rights of the parties involved.


Sexual material means any type of sexual content, threats to share intimate images, and sexual services. Sexual service offers include prostitution, escort services, sexual massages and other sexual activities. When necessary, we put this content at the disposal of law enforcement institutions.

You will not repeatedly send unwanted messages to other Users.

You will use the services provided by the site in accordance with this Agreement.

You will not include information with obscene connotations in your profile.

You will not include phone numbers, addresses, surnames, e-mail addresses, or any other confidential information about, or about, other people in your profile.

You will not include photos containing nudity, confidential information, or copyright on the site. The Customer Support Team reserves the right to reject any photos that do not comply with these restrictions.

You will not use the site to advertise for the purpose of buying or selling products or for any other purpose

You will not insinuate that certain information entered by you on the site is provided by us without our prior consent

You will not collect and retain information about other Users, regardless of the intended purpose, without their prior consent.

You will not enter, distribute or reproduce copyrighted materials, trademarks or other confidential information without the prior consent of the owner.

You will not delete the copyright, copyright, or any other material contained on the site.

You will not be introduced to the site and you will not transmit, in any way whatsoever, materials containing viruses, files, or programs intended to interrupt, destroy, or restrict the computer's hard / soft operation.

You will not modify, copy, translate, sell, adapt any material or part of this site for any purpose whatsoever.

You are solely responsible for your relationship with other Users. The Customer Assistance Team reserves the right, but is not required to monitor any disputes between Users, if there is an obligation under the law to do so, or if a User reports an abuse


5.2. Violation of online conduct

In the event of a User's breach of one or more of the provisions of this Agreement, or when there are indications or indications of breach of any provision of this Agreement, or if the User creates a risk or a possible legal exposure of Taxilio, The Administrator reserves the right to apply warnings or other sanctions, in any way, according to his own discretionary option. The Administrator can apply, following the analysis of the notifications received from the Users of the site or at the request of any authority, without being obliged to justify the action in any way, without having to undertake another formality and without justifying the reasons, any of the following measures against Users violating the provisions of this Use Agreement: issuing warnings; suspending, in whole or in part, the account; Restricting, in whole or in part, access to account / section of account;cancellation of the User's account, application of fees for lifting the restrictions.

For more details on how to deal with abuse on the site, read here »

The persons whose account or access to our services has been suspended, restricted, withdrawn or prohibited for any reason, and those who have violated the provisions of this Agreement in any way are no longer entitled to use our services. In all cases where we consider that the above mentioned requirements are met, we may immediately, without prior notice, take any measures we consider necessary to prohibit such persons from using our services, regardless of the accounts used by them and regardless of whether the services are offered for a fee.

In the event of a suspension of the online conduct violation account or any provision of this Agreement, the sums paid for the period during which the User had the suspended account, irrespective of the paid service, shall not be refunded, the subscription may be used after reactivating the account until the end of the paid period .

In order to maintain a secure communication and interaction environment, all Users are invited to use the Report Abuse option (the option is on the profile page, in albums and in messaging) whenever it considers that the rules of conduct of the site are violated . If the abuse is reported through the messaging service, the User assumes and understands that part of the reported conversation will be verified by the Taxilio Team.

5.3. Identity theft procedure

Because we want to give you the most enjoyable and safer experience in using the Services, we come to your aid to protect you from online identity theft and to ensure the security of your account.

We inform you that personal data theft is a crime that is sanctioned in accordance with applicable law.

By completing the Site Enrollment Form, by accepting the Terms and Conditions and the Privacy Policy, each User declares and warrants that the provided data is real and assumes the legal consequences of providing false data.

The Taxilio team will ensure our full availability if you are aware of identity theft, and we will ensure that we cooperate with state authorities to resolve such requests, if necessary.

If you find that a User of the Service will steal identity, steal a friend's identity, or you are the legal representative of the person whose Identity is being stolen, please contact us at the e-mail address indicated in the "Contact" available at "Contact" at https://www.taxilio.com/contact-us at webmaster@Taxilio.com.

In order to prevent fraudulent or malicious elimination requests that want to remove actual information without having this right, we need to verify the identity of the person who claims identity theft.

In order to verify the identity of the person claiming the theft, you need to send us a copy of an identity document (passport or identity document) in which your picture, name and surname can be identified, along with several other relevant photos with you, different of those that appear on the site, from which your identity can be confirmed.

You can cover certain information in your identity card (eg series and number, CNP, address, etc.) provided your name, surname and photograph remain visible.

If the account you claim to be false does not use your identity but that of a friend, it is necessary that the person whose data is stolen sends us the request for identity verification together with the supporting documents.

In case you are the legal representative of the person whose identity is stolen, please send us the documents proving this quality at the addresses indicated above.

NOTE: Your request will only be processed if you submit an identity document that meets the above requirements.

The same identity verification procedure will be followed by the user who is challenging your identity after initiating the verification process of your identity by the technical department by completing the request and providing information by the person whose identity is stolen.

We will use this information only to establish the authenticity of your request after the application has been resolved or within 3 months of the request, we will delete the copy of the document and the photographs submitted.

If you do not respond to our requests and do not provide us with the supporting documents, we will consider the procedure as abandoned and the claim as unsubstantiated, so we will not proceed with the account verification procedure.


The opinions, tips, statements, offers or any other information available on the site belong exclusively to the user who introduced them. This is the sole responsibility for their veracity. The Taxilio team does not guarantee that this information is real, clear or useful and is not responsible for the opinions expressed by the users of the site. The Taxilio team is not responsible for any offensive, inappropriate, obscene, illegal or unacceptable content. We are also not responsible for any loss or misconduct caused to users who have relied on this information.


Other Users may be able to place on your site or transmit offensive, aggressive or obscene material. It is also possible for other Users to obtain confidential information about you and use them to harass or offend you. Customer Support is not responsible for your decision to disclose certain personal information on the site. We advise you to carefully select the information that you provide to other Users.

The Taxilio team reserves the right but does not have the obligation to keep a record of all the materials entered on the site. Taxilio is also entitled, but not required, to remove any material that violates the terms of this Agreement. Each individual user is solely responsible for the content of the materials he has placed on the site and for the content of the private emails.


Subscription rates are clearly stated on the site / apps, in RON. The specified rates include VAT.

By submitting an order, the User declares on his / her own responsibility and guarantees that he / she is over 18 years of age and is resident of the country where he / she orders and pays the Taxilio subscriptions.

If there are suspicions / complaints about your transactions, your account will be blocked until the situation is clarified.

If, for various reasons, the user's profile is deleted from the Taxilio site, he / she has the obligation to contact us to determine the refund method.

8.1. Payment methods:

Payment of subscriptions can be made by using a bank card or by payment order using the Paypal service.

In accordance with Regulation no. 2/2016 of the NBR on credit transfer and direct debit transactions,

Art. 9. - (1) A direct debit mandate is revoked or modified when the payer's institution receives a provision for this purpose.

(2) The provision provided in paragraph (1) will be accepted by the payer's institution if it correctly identifies the direct debit mandate it cancels or modifies.

(3) The provision may be transmitted to the payer's institution in writing or by electronic means.

Art. 11. - If a payer claims a refund in relation to an amount provided in a direct debit payment order, it will be settled in accordance with the contract concluded between the parties and in compliance with the legal provisions in force.


Payment by bank card:

In the case of payment by card, the User will pay the amount expressed in RON (when making the payment from Romania), calculated at the NBR exchange rate valid on the day of placing the order. By choosing this payment method, the User declares that he / she is over 18 years of age and is the right holder of that card. The Taxilio team is not responsible for complaints about the misuse or by others other than the owner of payment means for consuming User payment resources, and can not return funds to the account if the user has made an erroneous purchase.

Payment is automatically made from the User Card at the beginning of each new subscription period (recurring). If, at recurring charges, there is no cash available in the account, the User will no longer have access to the subscription facilities and will attempt to charge again one to ten days after which the recurring is stopped.

Payment by payment order:

In the case of payment by payment order, the User will pay the amount expressed in RON, calculated at the NBR exchange rate on the day of payment.

8.3. Account denial

For any technical misconduct or malfunction, we ask you to write to us at webmaster@taxilio.com.


By accepting the Terms and Conditions, the User agrees to automatically make payments by taking it directly from the card account, from the value charged on the prepaid card or by subscribing to the mobile phone bill and declare that the payment is made on his / her behalf and that he / she is entitled to use that payment method. In the case of card payments, the User declares that he / she is over 18 years of age and is the right holder of that card. the Taxilio site is not responsible for any complaints relating to the misuse or by others outside the owner of the means of payment for the consumption of user payment resources and can not return funds to the account if the user made an erroneous purchase.


Users understand and accept that Taxilio may contain links or references to other websites, the sites of the product and / or service providers to which they send the advertising banners posted on the Site but are not limited to those sites to be under the control or guidance of Taxilio.

Taxilio Administrator is absolved from any liability whatsoever regarding the content or opinions expressed on all the above mentioned websites as well as their correctness and accuracy, and Users understand and accept that these websites are not monitored, controlled or verified in any way by the Site Administrator.

The inclusion of a link or references to other websites does not imply endorsement by the Taxilio Administrator in any way. When users access these websites, they do so at their own risk, knowing that the use of the services offered by these sites is subject to the conditions set by the administrators of these sites.


Taxilio can not be held responsible for any fraud caused by the user's fault:

The user is solely responsible for safely maintaining the confidential data relating to the Taxilio account. Taxilio can not be held liable for damages resulting from the disclosure of authentication data

non-security of the work environment while using the transaction - use of a virused computer or running spyware, keyloggers, other types of computer viruses

the use of payment by sms or card by a third person

Taxilio does not warrant that the service for which you have paid will be immediately available. We will do our best to ensure the proper functioning of the site but for various reasons - technical problems, problems with Internet connection, a service may be unavailable for a while. From the time that the problem is resolved, the service will be provided for the contracted period



All Users must respect the property and privacy rights of other Users. Once you place a material on the site, you warrant that you own the property or have the owner's consent to use the material in accordance with the Terms and Conditions of Use of the Site. The site administrator does not claim ownership of the materials that users provide or post. By transmitting such material, including photographs, you agree to give the Site Administrator free of charge, indefinitely and on all territories, the permission to use the materials from the moment they are transmitted to the Site Administrator, including copying, distributing, transmitting , publish in any media format and through any media channels, reproduce, modify and translate, mention your name in relation to the material you have submitted and the right to assign, free of charge or against payment, all these the rights of any Partner of the Site Administrator. The user can not and will not claim any compensation for the use of the material in the manner shown above and the Site Administrator can not be compelled to pay any compensation to the user or to third parties claiming rights to the published material.

The user is solely responsible for the damages caused to third parties by using the materials under the preceding paragraph. Any person who delivers in any way information or material to the site assumes the obligation not to prejudice in any way the copyright or other rights a third party may invoke in connection with the materials and information transmitted in any way to site, and anyone who delivers information or materials in any way understands and accepts that any violation of this obligation may in no way engage the Site Administrator's liability, but only the liability of those individuals.

If you find that a copy of a personal material is available on the site without your consent or that it infringes copyright, please let us know by saying:

a description of the material in question;

where it can be found on the site;

your phone and your email address.



When you fill in the enrollment questionnaire and provide us with details about you, you agree to use them to create your profile. Of course some information that can identify you - name, email address, phone numbers etc. are strictly confidential and will not be displayed on the site. In turn, you must comply with our policy of maintaining the security and confidentiality of information.


In order to use the site, the user must have the necessary hardware and software and the necessary parameters for the use of the site, Internet access.Users are encouraged to have JavaScript enabled features, cookies and pop-ups enabled.

The user must have the skills, hardware and software necessary to use the Internet and understand the features and constraints of the Internet that imply that the security, validity and integrity of data transmissions on the Internet is not guaranteed.

We do not guarantee that Taxilio Services will work if the User activates programs that disable pop-ups, add-ons, or certain antiviruses. In this case, programs must be turned off before using the service.

We do not guarantee that taxilio.com services will be functional if the user's Internet provider is not able to provide its services properly. In this context, we can not be held responsible for the complete or intermittent failure of the service. Moreover, because of the specificity of browsers Internet Explorer, Safari, Opera, users who access the site through these browsers may experience problems that may cause malfunction. Smart phone applications are only valid for users who have a smart phone and internet access is required.

Under these circumstances, we do not guarantee that the services operate without interruption or error. In particular, the use of the site may be interrupted at any time for purposes of maintenance, technical improvements, updates or developments in the content and / or presentation of the site.When possible, we will inform the users before doing these work.

IOS users are urged to use the Chrome browser; we do not guarantee optimal site performance when accessed through the SAFARI or OPERA browsers.

Please be aware that the latest version of Adobe Flash is required for this site to work properly (download from: www.adobe.com). Depending on your network configuration (if protected by a firewall or proxy), the connection to the site will not be possible.


The administrator offers the services of the site as such but does not offer any guarantee for:

security of site users

any errors, interruptions or loss of connection

any disagreements regarding the appearance and functioning of the site

possible telephone line malfunctions or other types of malfunctions that impede access to the Internet


The Site Administrator does not warrant implicitly or expressly for the entire content provided by Users. The Site Administrator will make every reasonable effort to ensure accuracy and trust in the Site. The Site Administrator is absolved from any liability whatsoever regarding the views expressed by Users on the Site.

The Site Administrator draws attention to the fact that some Taxilio users are asking other users, under various pretexts, to transfer some money or offer promises they do not intend to respect. The Taxilio Administrator has no responsibility whatsoever for any promises or commitments made by any Taxilio user to other users, the manner in which such commitments are made, or the breach of these commitments, as well as any money transfers made between Taxilio users , the only responsible for which were Taxilio users.


To resolve any complaints about the services offered by the site, contact the customer support team at webmaster@taxilio.com.


The Rights and Obligations of the Users and the Site Administrator, as provided in the Terms and Conditions, as well as all the legal effects that the Terms and Conditions will produce, shall be interpreted and governed in accordance with the applicable US law. Any dispute arising out of or in connection with the Terms and Conditions will be settled amicably. In the event of an inability to reach an agreement, the dispute will be settled by the competent U.S. court of law located in Pompano Beach, Florida.


Content and site graphics, support, and initial materials on the Site including, but not limited to, all content in text and any other material transmitted in any form to and by Users (by viewing directly on Site, through newsletters or any other material directly or indirectly linked to the Site) belong to the Site Administrator and its partners and represent the Content of the Site. By way of derogation from the foregoing provision, the Site Administrator or its partners do not belong to those materials for which the Site has been designated by another rightholder or other owner or source, nor any opinions and / or comments of any kind expressed by Users of the Site against any materials posted on the Site or Site Content in general.

It is forbidden to copy, download, reproduce, publish, transmit, sell, totally or partially, completely or alter the content of this Site or any part thereof made for any purpose other than personal; The Site Administrator reserves the right to bring to court any person and / or entity that violates the above provisions in any way.


Compliance with this Agreement set forth in the Terms and Conditions above is mandatory for all Users, without exception. Any breach of the Agreement is punishable by our decision and may lead to the cancellation of the account at any time and the prohibition of access to the site.

In the Enrollment Form, each User certifies that he has read this Agreement and agrees to fully respect the Terms and Conditions.